We are seeking a dedicated and professional Customer Service Representative to join our team on a freelance basis. The ideal candidate will assist in responding to customer inquiries via live chat and email while ensuring a seamless experience for our clients. Responsibilities include: - Responding promptly to customer messages through live chat and email. - Resolving customer complaints and providing appropriate solutions within set timelines. - Maintaining accurate records of customer interactions and transactions. - Collaborating with internal teams to address customer concerns effectively. - Providing product/service information and guidance to customers as needed. This is a freelance opportunity with a competitive pay rate of $19 per hour. If you have excellent communication skills, a customer-focused mindset, and the ability to multitask in a fast-paced environment, we would love to hear from you! Important Notes: - This is not an opportunity for permanent employment or outsourcing projects. - All applicants must adhere to the freelance nature of this role.